Your First Visit

What should I expect at my first appointment?

Your first visit will typically include a conversation about your health history, current concerns, goals, and any symptoms you’re experiencing. Your practitioner may complete an assessment before recommending a treatment plan or starting care. Your initial appointment include your first treatment.

The goal is to help you feel comfortable, informed, and confident about your next steps.

Do I need a referral?

In most cases, you do not need a referral to book an appointment at Body Renewal Health Centre.

Some insurance plans may require a referral for coverage, so we recommend checking with your provider if you’re unsure.

What should I wear to my appointment?

Wear comfortable clothing that allows you to move easily. For treatments such as chiropractic care, fascia stretch therapy, acupuncture, or massage therapy, your practitioner will guide you on what is appropriate and will always respect your comfort level and privacy.

Which service should I book first?

If you already know which type of care you’re looking for, you can book directly with the practitioner or service of your choice.

If you’re unsure where to start, we’re happy to help. Many patients come to us with pain, stiffness, stress, mobility concerns, or other health goals but aren’t sure which service would be most beneficial. In these cases, we often recommend booking an initial assessment with one of our chiropractic doctors. They can perform a thorough evaluation, identify the underlying cause of your concerns, and guide you toward the most appropriate course of treatment-whether that’s chiropractic care, massage therapy, acupuncture, assisted stretching, or another service we offer.

Our goal is to ensure you receive the right care, from the right practitioner, at the right time.

Frequently Asked Questions
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Appointments & Booking

How do I book an appointment?

You can book an appointment online or contact the clinic directly. Our team can help you choose the right service, practitioner, and appointment time based on your needs.

Can I book online?

Yes, online booking is available for many appointments. If you’re unsure which service to choose, feel free to contact us before booking.

How long are appointments?

Appointment lengths vary depending on the service and the type of treatment. Massage therapy, acupuncture, chiropractic care, and other services may have different appointment options.

When booking, you’ll be able to see available appointment lengths or ask our team what is recommended for your concern.

What is your cancellation policy?

We understand that schedules change. If you need to cancel or reschedule, please contact us as soon as possible so we can offer the appointment time to another patient.

Insurance & Payment

Do you offer direct billing?

Body Renewal Health Centre offers direct billing for most insurance plans.

Because coverage can vary by provider and plan, we recommend confirming your benefits before your appointment or contacting the clinic if you have questions.

What insurance providers do you accept?

Many extended health plans include coverage for services such as chiropractic care, massage therapy, and acupuncture.

Coverage depends on your individual plan, so it’s best to check with your insurance provider to confirm what is included, whether a referral is required, and how much coverage you have remaining.

Do you provide receipts for reimbursement?

Yes. If direct billing is not available or you prefer to submit claims yourself, we can provide a receipt for your appointment.

What payment methods do you accept?

Body Renewal Health Centre accepts common payment methods including most major credit cards, debit, eTransfer and cash.

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Clinic Information

Is parking available?

Yes, free parking is available for patients, in the front, side and rear parking lots. Barrier-free access is also located in the front of the building.

Is the clinic barrier-free?

Body Renewal Health Centre aims to provide a welcoming and accessible clinic experience, including parking, front entrance, washrooms and treatment rooms.

Do you offer bilingual service?

Yes, bilingual service is available in English and French.

Treatment Questions

Is chiropractic care safe?

Chiropractic care is a regulated healthcare profession focused on assessing, diagnosing, and treating conditions involving the spine, joints, muscles, and nervous system.

At your first visit, your chiropractor will review your health history, discuss your concerns, and perform a thorough assessment. Based on their findings, they will explain their recommendations and work with you to develop a treatment plan that aligns with your needs, goals, and comfort level.

All treatment recommendations are individualized, and you will have the opportunity to ask questions and make informed decisions about your care every step of the way.

Does acupuncture hurt?

Most people feel little to no discomfort during acupuncture. The needles used are very fine and sterile. You may feel a mild sensation when a needle is placed, but many patients find the treatment relaxing.

What type of massage should I choose?

That depends on your goals. Some patients want relaxation and stress relief, while others need focused treatment for pain, tension, injury recovery, or mobility concerns.

Your massage therapist can help choose the right approach and adjust the pressure and techniques to your comfort level.

Can services be combined?

Yes. One of the benefits of Body Renewal Health Centre is that multiple services are available under one roof. Depending on your needs, your care may involve one service or a combination of therapies such as chiropractic care, massage therapy, acupuncture, fascia stretch therapy, craniosacral therapy, infrared therapy, or supportive modalities.

What is infrared therapy used for?

Infrared therapy uses gentle heat and light to help relax muscles, support circulation, ease stiffness, and promote a calming wellness experience. It may be used on its own or as a complement to other treatments.

What is fascia stretch therapy?

Fascia stretch therapy is a supported stretching approach that focuses on the connective tissue surrounding muscles and joints. It can help improve flexibility, reduce stiffness, and support better movement.

What is craniosacral therapy?

Craniosacral therapy is a gentle, hands-on therapy that uses light touch to support relaxation, nervous system balance, and whole-body ease. It may be helpful for people seeking a softer, calming form of bodywork.

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